At GoJudi, we strive to provide our players with the best online and mobile gaming experience. However, we cannot guarantee the smoothness of your experience due to factors outside our control, including weak internet connections and other circumstances that may lead to disconnection.
In cases of interruption, disconnection, or other incidents affecting gameplay, the following policy shall take effect. Please read the full text before using our services. By using our services, you are considered to have read and consented to this policy.
Risk Responsibility: All players bear the risk of disconnection and are responsible for managing their internet connection.
Bet Placement Disconnection: If a player is disconnected before a bet is placed, the bet will not be valid, and the account balance will remain unaffected.
Post-Bet Disconnection: If a player is disconnected after placing a bet, the bet will be valid, and the account balance will be automatically adjusted to reflect the outcome of the bet. For example, if a player places a bet and loses, the loss will be deducted from the account balance.
Verification of Bets: Players can verify bets and outcomes by making a formal request through Customer Support. This verification process does not alter the results of the bet.
Continuous Issues: If problems persist, please contact Customer Support for assistance. Each case will be independently and thoroughly investigated.
Policy Modification: GoJudi reserves the right to modify this policy and make the final decision on all related matters at any time. Changes will be communicated through in-app messages, emails, WhatsApp, or written messages.
Pre-Bet Disconnection: If a disconnection occurs before placing a bet on any choice within the Baccarat table (Player, Banker, Tie, and/or Pair), the bet will not be valid, and no adjustments will be made to the account balance.
Post-Bet Disconnection: If a disconnection occurs after placing a bet on any choice within the Baccarat table (Player, Banker, Tie, and/or Pair), the bet will be valid, and adjustments will be made to the account balance accordingly.
Pre-Bet Disconnection: If a disconnection occurs before placing a bet on any numbers within the Roulette table (number, color, even, odd, and/or number range), the bet will not be valid, and no adjustments will be made to the account balance.
Post-Bet Disconnection: If a disconnection occurs after placing a bet on any numbers within the Roulette table (number, color, even, odd, and/or number range), the bet will be valid, and adjustments will be made to the account balance accordingly.
Please ensure that you have a stable internet connection to minimize the risk of disconnection. If you experience any issues, contact Customer Support for assistance.
